Privacy Policy

1. Who We Are

OSSA Contracting Group LLC ("OSSA," "we," "us," or "our") is a licensed and insured general contractor serving homeowners and businesses in Northern Virginia. This Privacy Policy applies to information we collect through our website at ossacg.com, when you request a free estimate, and when you communicate with us by phone, email, or text message.

By using our website or providing us your information, you agree to the practices described in this policy.

2. Information We Collect

Information you provide to us. When you request an estimate, use our cost calculator, or contact us, we may collect:

• Your name
• Phone number
• Email address
• Property or mailing address and city
• Details about your project (type of work, scope, photos you choose to send, and any notes)
• Your contact and communication preferences

Information collected automatically. When you visit our website we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and referring website. If available, we may also collect marketing attribution data (for example, UTM parameters) so we know which campaign brought you to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Prepare quotes, 3D designs, proposals, and contracts for your project
• Schedule consultations, site visits, and project work
• Send you administrative and project updates, appointment confirmations, and customer support messages by phone, email, or SMS, based on your consent
• Manage and fulfill our construction and remodeling services
• Improve our website, services, and marketing
• Comply with legal obligations

4. SMS Text Messaging & Consent

When you provide your phone number and opt in to receive text messages from OSSA Contracting Group, you are consenting to receive SMS messages related to your estimate request, appointment scheduling, project updates, quotes, and customer support.

• Message frequency varies based on your project status and your interactions with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
• For help, reply HELP or contact us at (571) 619-9201 or inquiry@ossacg.com.
• Carriers are not liable for delayed or undelivered messages.
• You must be at least 18 years old to opt in to text messaging.

5. How We Share Your Information

We do not sell or rent your personal information. We may share information in these limited situations:

• Service providers. With vendors who perform services on our behalf, such as our CRM and messaging platform, estimating and design partners, or subcontractors working on your project. These providers are only permitted to use your information to provide services to us.
• Legal reasons. When required by law, subpoena, or to protect our rights, safety, or property.
• Business transfers. In connection with a merger, sale, or transfer of our business assets.

As stated above, text messaging opt-in data and consent are never shared with third parties for their own marketing.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and support our marketing. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended without them.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including to provide our services, maintain business records, and comply with legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we learn that we have collected information from someone under 18, we will delete it promptly.

10. Your Privacy Rights

Depending on where you live, and under the Virginia Consumer Data Protection Act (VCDPA), you may have the right to:

• Know and access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Obtain a portable copy of your personal information
• Withdraw consent, including opting out of text messages at any time
• Opt out of targeted advertising or the sale of personal data (note: we do not sell personal data)

To exercise any of these rights, contact us using the details below. We will respond as required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through our website.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

OSSA Contracting Group LLC
Centreville, Virginia
Phone: (571) 619-9201
Email: inquiry@ossacg.com
Website: ossacg.com

See also our Terms of Service.